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Expert Watch Repair Services
From battery replacements to vintage restoration, find the right specialist for your needs
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Find specialistsCommon Questions
My quartz watch stopped. Do I just need a battery?
Yes, in most cases, a dead battery is the issue. However, a professional battery change is more than just a swap. They will also inspect the contacts for corrosion, check the condition of the rubber gaskets (seals), and often perform a basic water resistance test to ensure the watch is properly sealed afterward.
My mechanical watch is suddenly running very fast. Is it broken?
It is likely magnetized, which is a very common issue and an easy fix. Exposure to everyday items like laptops, speakers, or magnetic clasps can magnetize the watch's internal hairspring, causing it to run fast. A watchmaker can demagnetize it in a few minutes using a special tool.
How often should I get my mechanical watch serviced?
Most manufacturers recommend a full movement overhaul every 5 to 7 years. Unlike a quartz watch, a mechanical timepiece has hundreds of moving parts that need regular lubrication. Over time, these oils break down, leading to friction and wear that can cause damage and inaccuracy if not addressed.
What does a "full service" or "overhaul" actually include?
A full service is a complete disassembly of the watch and its movement. Every individual component is ultrasonically cleaned, inspected for wear, and any worn parts are replaced. The movement is then meticulously reassembled, lubricated with several types of oils, and calibrated for accuracy before the case is resealed and pressure tested.
I scratched the glass on my watch. Can it be fixed?
The "glass" is called a crystal, and it can almost always be replaced. Whether it's a minor scratch or a complete shatter, a watch technician can install a new crystal to restore the watch's look and protect the dial and hands inside. This is one of the most common cosmetic repairs.
The knob on the side of my watch came out. What do I do?
The knob (crown) and the internal post (stem) have become detached. This is a common point of failure, but it is repairable. Do not try to force it back in. A watchmaker needs to open the watch to re-secure or replace the stem and crown mechanism.
Why is there fog or condensation under my watch crystal?
This means the watch's water resistance has been compromised. The rubber gaskets that seal the case back and crown have likely dried out or failed, allowing moisture to enter. The watch needs to be opened, professionally dried out, and have its gaskets replaced immediately to prevent the movement from rusting.
My watch band is broken/doesn't fit. How much is that to fix?
Strap and bracelet issues are typically quick and affordable repairs. Replacing a worn leather strap or fixing a broken clasp is a standard service. If a metal bracelet is too loose or tight, a jeweler can add or remove links for a small fee, often while you wait.
Will a repair on my Rolex or Omega use genuine parts?
You must ask this directly. Authorized service centers are required to use genuine manufacturer parts to maintain the watch's integrity and value. Independent repairers may use high-quality aftermarket parts unless you specify otherwise. For luxury brands, always insist on original parts and ask for the old parts to be returned to you as proof.
How long will my repair take and is there a warranty?
A simple battery change might take minutes, but a full movement overhaul can take 4 to 8 weeks, especially if parts need to be ordered. Reputable shops offer a warranty on their work, typically for at least one year, which should cover both the parts they replaced and the labor performed.